Frequently Asked Questions

You are able to browse the menus in the header to find what you may be looking for or enter keywords into the search bar to refine your search.

You can use the filtering options (Available on all collection pages) to filter through the available machines, isolating the machine which would suit your budget and finding a machine to cope with your requirements.

Expanding the full description button on a product page & scrolling down the page, will show you more information, specifications, product brochure downloads & video in most instances.

If you’d like a quote on any equipment, you can simply click on the “Request a Quote on this item” button found on each product page – you are also able to add multiple items to your quote & view the entire quote before submitting it - and a quote will be sent to you.

Our preferred method of payment is via EFT directly into our bank account which is made after acceptance of an official quote, of course, you still have the option of paying via the official checkout process; we use PAYFAST as our payment gateway service provider which provides both the consumer and ourselves with the necessary encrypted security required for secure online financial trading. The PAYFAST website (www.payfast.co.za) will answer all your security questions / concerns. At checkout you have the option of paying via VISA Credit Card, MasterCard, Instant EFT, Cheque & Debit Cards.

We do not accept cash as a payment method.

YES, our online payment gateway, PAYFAST, ensures the maximum encrypted security to provide the peace of mind that all transactions are secure for both the consumer & ourselves. Our website is also a secure site, you will see this by the closed lock next to the URL in the address bar of your browser.

Yes, more information about business financing can be found HERE

Orders can be placed in one of two ways:

1) Via the website, you'd add your items to cart and proceed to checkout where you will complete the financial transaction & finalise the order. You will receive an order confirmation from us, tracking details are also shared as soon as the order is dispatched.

2) *You are able to request a quote via the "Request a Quote on this Item' GREEN Button available on all product pages - you also have the abilty to add multipe items to your quote before submitting your request - we will email you a quote for your consideration & payment via EFT.

*Preferred

An official Blackbeancoffee.africa VAT invoice is provided for all purchases.

No, it is not a requirement that you must create an account for yourself as you are also able to shop and checkout as a guest at any stage. Although the benefits of having an account is that our site stores password-protected information about a customer's identity, order history, and current order status, all of which is available to you. Your details, such as address information, will be pre-filled from the stored information during future checkouts. Should you forget your password, we are able to easily assist you in setting a new password.

Yes, all order above R2000.00 are shipped FREE of charge

We ship all orders via an economy road service within the borders of South Africa. We will also ship via any other service at your request, although additional costs will be for your account payable via EFT prior to shipping.

We are very much all about service and under promising & over delivering, we typically ship within 24 hours of the order having been place, we officially state 4-7 working days shipping to major centres in SA (Although, it is most often much quicker than than) within the borders of South Africa. Outlying/Rural areas, as defined by our courier, will take a day or two longer. A guide as to which areas are considered Rural/Outlying, can be found HERE. All orders are processed without delay as soon as payments have cleared.

Our goal is to showcase a range of International branded, quality product to our visitors providing them with the opportunity to view & have access to items that one would not usually find in a traditional brick & mortar store or often otherwise see. We are therefore able to showcase certain product which is only available via special order - those items are so identified on our website. We therefore don't hold stock of all items on our website. We typically ship directly from supplier to consumer.

YES! We want to provide our customer with the opportunity of being able to place an order for items that may currently not be available for immediate delivery, which we will order especially for them at reasonable lead times. With the financial investment you are about to make, our extensive experience in retail has shown that the consumer would rather wait a short while to make sure that they receive exactly the item they want instead of settling for the next best thing, as we commit to staying in touch every step of the way until the order is delivered to their door step.

As we trade online only & don't have a traditional brick and mortar store, we don't generally encourage an own collection option as we typically, ship directly from our supplier to the consumer, although in certain instances an order may be collected from us by prior arrangement. Please get in touch to make arrangements prior to placing your order.

You will find info on our 'About Us' page which you can also access by clicking HERE

Our offices are in Randburg, JHB, trading online only, shipping successfully, directly from National Suppliers to our customers across SA and abroad.We dont have a showroom which can be visited although we are able to arrange viewings of certain brands in JHB & CPT.

We are an accredited and approved retailer of each of the brands we showcase on our website. We do not showcase any brand that we have not hand picked and been accredited/approved to retail on our website.

We are therefore able to guarantee that all brands on our website are backed by the Licensed Brand Principles / Accredited National Distributors in terms of warranty's/guarantee's & service back up in South Africa.

We are not wholesalers of any of the brands on our website.

Yes, we are.

As accredited & authorised resellers of each of the brands we showcase, all product is sold as new and is 100% covered by all manufacturer warranty's & Guarantee's.

✅We only trade in new equipment.

✅We don't accept trade-in's.

✅We don't deal in any second hand / used equipment.

✅Machines are typically tested before dispatch, most especially traditional espresso machines and professional/commercial units; this would be the reason you may, from time to time, find water droplets in the water reservoir or drip trays.

✅All rental solutions are handled by our Asset Finance Partners at The Rental Company (TRC), you can view the Business Finance pages for more information 👉You can view the page CLICK HERE

✅Our Asset Finance partners do offer many finance & rental options for you to consider, including rent to own on all asset procurements from R50k+ 👉You can view the page 👉You can view the page CLICK HERE

✅We do offer a lay-bye option; details can be found via the following link👉 https://www.blackbeancoffee.africa/pages/lay-bye-option